FAQs

Once registerd and activated your account

• Login
• Top right hand corner select your user name
• This area is your profile
• There you will see
  • Account ID Next to your user name
  • Personal Info
  • Financial Info
  • KYC
  • Player Histroy
  • Deposit section
  • Withdrawal Section
  • Limits
  • User Logs
  • bonuses

In order to finalize your account opperating Process you will need to be KYC Verified.

• Login
• Select your Profile
• Select KYC
• Fill out your ID or Passport information
• Upload an image of your ID or Passport
• Select process
• You may also email us an image of your ID
• Our team will review and approve the files

Do note you will not be able to withdraw or recieve bonuses without being KYC approved.

Company Registered Address
No.16, M19 Southern Cross Boulevard,

Freeport, Montego Bay, St James

Jamaica W.I..

Via email

contact@islandbet.com

Phone Contact

Office

1(876)-665-2338

Mobile & WhatApp

(876)-822-5238

Island Bet is licensed and Governed by the BGLC.

Under the BGLC governance we are obliged to report all suspicious transactions to the BGLC and the FID in order to follow the guide lines of the POCA act.

Illegal use of cards are not allowed. If for any reason an account is deemed suspicious, the account is liable to be blocked and funds frozen until a detailed investigation is carried out by the BGLC and the FID.

If this happens to you as a customer Island Bet will contact you via email and instruct you on the process.

• Top ups can be done at any of the listed locations below
• Paymaster - Over 180 locations islandwide
• Paymaster Online -  https://paymaster-online.com/
• Sagicor Bank - Please contact our call center for details
• NCB Bank - Please contact our call center for details
• Coral Cliff Montego Bay - Glouchester Avenue (Hip Strip), Montego Bay

You can make secure online payments instantly using Visa, Mastercard issued Credit or Debit Cards.

Deposits are instant and Island Bet applies no charge for using this payment method.

Card Verification Process

Before you can deposit any funds with your Credit / Debit card we need to verify that the card actually belongs to you the customer, in order to verify your card, please follow the steps below to complete the verification process:

Step 1

• KYC Verify Your Account (ID Front and Back or Passport)
• Provide Proof of Funds For Card Verification (Card Statement & Image of Card)
• Upload A Selfie Holding the Card looking to Verify

Step 2

• Return to your Island Bet account
• Click “Deposit” button under my profile
• Enter amount you wish to deposit
• Select BANK CARD deposit option
• Make a small Deposit
• Provide 3DS security code
• Login to your bank account and provide proof of deposit

Step 3

• Return to your Island Bet account
• Click “Deposit” button under my profile
• Enter amount you wish to deposit
• Select BANK CARD deposit option
• Select Process
• Provide 3DS security verification

Making a Deposit with Credit / Debit Card

To transfer funds from your verified Credit / Debit Card please follow the steps below:

• Click “Deposit” button under my profile
• Select Bank Card deposit Button
• Enter deposit amount
• Enter VERIFIED card 16-Digit number or select VERIFIED card
• Click “Proceed” button

After you submit the deposit, temporarily you will be redirected to the issuing bank to complete the 3D Secure process to finish the transaction, which is an extra level of protection used when making payments from your card. In some cases, you might need to log into your online banking to verify ownership of the card by providing security information such as your password, fingerprint authentication, facial recognition or a one-time code to approve the payment. This service is quick, easy and free to set up.

3D Secure Protocol (Security for the user)

3D Secure (Verified by Visa and Mastercard Secure Code) allows for liability shift on certain transactions from the merchant to the issuer (cardholder’s bank) even if the cardholder is not enrolled in the program. This in turn shifts liability from the merchant (Island Bet) from any fraudulent activity and potential chargebacks.

Refund Policy

All card transactions are final and non-refundable once the transaction has been completed. In case your credit / debit transaction has been rejected, the funds will be reversed by the card issuer and temporarily not available to use. Most of the time, the money will be released back into your account shortly after.

However, sometimes the funds can be held longer and the amount of time it takes differs between card issuers. If after 3 banking days you have been in touch with your bank and the funds have not been released, then please contact Island Bet.

The company reserves the right to close an Online Betting Account, whether it be as a result of more than one Online Betting Account opened by a punter, or malicious use and Bet placement on their behalf by linked associates, In case where you have made a deposit with your Credit / Debit Card and your account is being closed by us, we will refund your funds via Bank Transfer to your account.

Island Bet does not take any responsibility on how customers intend to use their Credit / Debit cards.

Is it safe to use my Credit / Debit card online?

All online Credit / Debit card transactions are processed adhering to Payment Card Industry (PCI) compliance standards for data security. Our website uses a Transport Layer of Security (TLS) that encrypts data sent over the internet and ensures the safety and security of the data transmitted. This state-of-the-art protection is the same technology used by major banks and financial institutions all over the world.

Multiple Failed Card Verifications

Please be aware that there is a limit on the number of unsuccessful card verifications made from your account within 24-hour period.

If you have reached the maximum number of unsuccessful attempts, you may receive a pop-up when attempting to verify your card.

After first unsuccessful card verification before attempting to verify your card again, please check the details you have entered are correct and that registration transaction amount retrieved is correct. Once you have reached the limit of unsuccessful attempts you will have to wait to try again after 24 hours have passed. If you continue to have failed attempts, contact your issuing bank to verify your attempts.

If you have any issues depositing funds or verifying your card, please contact us via WhatsApp (876-822-5238) or email contact@islandbet.com or via phone call (876-665-5238), or please use another card or Payment Method.

Multiple Verified Cards

You are able to add additional verified cards to the account and the limit is set to 5 cards that can be added as verified payment options for the particular account. You will not be able to exceed the limit of 5 cards. Once the limit of 5 cards has been reached, you will not be able to add any additional cards.

Verified Card Expiration

Once the verified card has expired, it will no longer be available to be used for funding the account, expiration status will be shown that the card expired. If your card issuing bank provides you with a new card after your previous one has expired, you will need to follow the Card Verification Process again in order to use the new card even if the 16-digit card number remain the same as previously.

Deposit Limits

• Minimum Deposit per transaction is J$500.00
• Maximum Deposit limit per transaction is J$1,000,000 (Check with your issuing bank for any card restrictions)
• Limit of 5 cards that can be added on the players account.

Bank Deposit

Transfer funds via Wire Transfer from Your Bank Account to Our Bank Account

Once transferred Email us at contact@islandbet.com with proof of transfer

After executing follow steps below

Once you have registered and activated your account.

• Go to a Paymaster Location
• State your User ID
• The Amount you wish to top up
• Paymaster cahier will execute the payment
• Funds will hit your account within 15 minutes
• If funds do not hit contact us on whatsapp 876-822-5238

Once you have registered and activated your account

• In your browser fo to https://paymaster-online.com/
• Create an account with Paymaster and register your Debit/Credit Card
• Select Pay Bill
• Our PAYE is Island Sizzling Tech JA
• Enter your Island Bet account Number
• Amount to be toped up
• Select process
• The funds will hit your account within 15 minutes. If not contact us on whatsapp 876-822-2983

The minimum you may top up differs for each method of payment. They are as follows:

Paymaster Location: $50 JMD

Paymaster Online :$500JMD

Bank Transfer: $500 JMD

Prior to withdrawing funds customer accounts must be KYC approved. You can do so by uploading an image of an up to date ID (Drivers License / National ID / Passport)

Please note! Withdrawals can only be executed once a customer has place bets in the amount of 100% of the amount deposited. All withdrawals requested under that limit will be blocked.

Withdrawal Requirements 

Prior to withdrawing funds customer accounts must be KYC approved. You can do so by uploading an image of an up to date ID (Drivers License / National ID / Passport)

Please note! Withdrawals can only be executed once a customer has placed bets in the amount of 50% of the amount deposited. All withdrawals requested under that limit will be blocked.

Withdrawal Locations

• Withdrawals can be done at any of the managed locations provided by PayMaster island wide.
• At one of our approved Island Bet locations
• Via Bank Transfer (Please Note! Bank transfer is a minimum or $25,000JMD)

Island Bet Approved Locations:

• Coral Cliff Montego Bay - Glouchester Avenue (Hip Strip), Montego Bay

Paymaster Managed Locations:

• From a Paymaster location - $50,000 JMD per day per transaction
• From your bank account - $500,000 JMD per day

• Bonuses are automatically claimed within or system.
• Before claiming a bonus please read the details of each bonus we provide.
• When claiming a bonus, once loged into your account please go to your profile by selecting "Myprofile"
• Once in your profile you will see the tab that reads Bonuses.
• Click that link and select the bonus which is active at the moment.

• You may have more than one bonus at a time.
• Only one bonus can be played at a time.
• In order to play another bonus, you must have fulfilled all the requirements of the open bonus.
• Or forfeit the open bonus to play a new bonus.

To activae a bonus you must Top-up a Minimum of $2,500 JMD

Please revert to the rules of each bonus.

Each bonus will have a specified time period, and you may also see the time period within the bonus details within your bonuses once activated.

• Loalty Bonus one month from issued date
• Deposit Bonus one week from issued date

• Bonus Credit is credit provided on a promotional basis to bet and win in order to convert to real credit.
• Each bonus has specific rules which you must follow when using your bonus
• Bonus funds must be bet with real funds as well
• when betting bet as normal with your real credit and once the rules of the odds requirements are met you bonus credit will be bet automatically.
• You can track your bonus percentage completion within your profile
• Once 100% of the required rules are met the bonus credit left will automatically convert to real credit.

Please see the rules in our promotions page.

Users are required to deposit at least 4 times during the previous month totaling $10,000 or more (not including deposit for loyalty bonus) and must actively game with those funds (odd/even bets do not apply odds below 1.2 do not apply). 

• If a customer Deposits 4 times during the month prior but below the minimum $10,000 required they will be awarded 1,000 bonus credits for a deposit of $2,500

Follow the instruction below in order to claim your loyalty bonus.

·   Only Once during each first week of each month (First 7 Days).
·   Minimum deposit – at least $2,500JMD
·   Bonus amount = $2,500JMD or $1,000JMD (set for 100%, with max awarding $2,500JMD)
·   Turnover = 3 times bonus amount on Sportsbook 10 times on Isino
(Turnover means the value you must bet to turn the funds to real. In this case it is 7500 or 3,000 Sports 25,000 or 10,000 Isino.)
·   Forfeited on Withdrawal
·   Expires 30 days after date of award.
·   SB game weight = 100%
·   SB rule – BetSlip min. Each events odds must be at least 1.7 for the bet to apply towards the bonus' progression.

When Canceling a bet for any reason, You may send us an email at contact@islandbet.com

In the body of the email please present the information listed below.

1. Your User name
2. Your Account ID
3. The Bet Number / Code
4. The bets details

Please Note!! When canceling a bet, the request must be made no more than 5 minutes before the game.  This will allow the team the time needed to execute the transaction succesfully. If the event has already started before the request is received we will not be able to process the request for you.